Last Updated: 01 Sep 2025

1. Agreement Overview

These Terms and Conditions (“Terms”) govern the use of services provided by SolidCube IT LLC, DBA SolidCube Digital (“Company,” “we,” “us,” or “our”) through our website SolidCubeDigital.com. By engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

2. Service Description

2.1 Lead Generation Services

We provide AI-powered B2B lead generation services including but not limited to:

  • Prospect research and qualification
  • Email outreach campaigns
  • Appointment setting
  • Lead nurturing and management
  • Campaign optimization and reporting

2.2 Service Qualification Process

IMPORTANT: We do not guarantee results to all potential clients. Before any service commitment or guarantee is made:

  • We conduct a thorough evaluation of your business, offer, and market
  • We assess the viability of your offer for cold outreach campaigns
  • We may decline to work with businesses whose offers are not suitable for our methods
  • Specific guarantees and performance commitments are only made after successful qualification

2.3 Service Delivery (For Qualified Clients Only)

  • Conditional Guarantees: Performance guarantees are only provided to clients who have completed our qualification process and been accepted for services
  • Campaign Timeline: Initial campaigns typically launch within 7 working days for qualified clients
  • Quality Standards: All leads are pre-qualified according to criteria established during your qualification and outlined in your specific service agreement

3. Client Qualification Process

3.1 Pre-Service Evaluation

Before accepting any client, we conduct a comprehensive qualification process including:

  • Assessment of your business model and offer suitability for cold outreach
  • Evaluation of your target market and ideal customer profile
  • Review of your sales process and closing capabilities
  • Analysis of market conditions and competitive landscape

3.2 Right to Decline Services

  • We reserve the absolute right to decline service to any potential client
  • Qualification criteria are proprietary and at our sole discretion
  • We may reject clients whose offers are not suitable for our methods
  • No guarantee or service commitment is made until after successful qualification and execution of a service agreement

3.3 Qualification-Based Service Terms

  • All service guarantees and performance commitments are conditional on completing our qualification process
  • Only qualified and accepted clients receive specific performance guarantees
  • Service terms, guarantees, and pricing are established individually for each qualified client

4. Client Responsibilities

4.1 Information Provision

You agree to provide:

  • Accurate business information and contact details
  • Clear definition of your ideal customer profile
  • Access to necessary systems for appointment scheduling
  • Timely feedback on lead quality and campaign performance

4.2 Compliance

  • You are responsible for compliance with all applicable laws and regulations in your industry
  • You warrant that your business practices comply with CAN-SPAM, GDPR, and other relevant legislation
  • You agree to handle all provided leads in accordance with applicable privacy laws

4.3 Communication

  • Attend scheduled calls and meetings as outlined in your service agreement
  • Respond to qualified leads within agreed timeframes
  • Provide feedback on lead quality within 48 hours of delivery

5. Payment Terms

5.1 Pay-Per-Performance Model

  • Performance-Based Billing: Our primary billing model is pay-per-performance, where payment is typically due after results are delivered
  • Qualified Results: Payment is based on qualified calls delivered as defined in your specific service agreement
  • Payment Schedule: Specific payment terms, schedules, and performance metrics are outlined in your individual service proposal
  • Setup Fees: Some campaigns may require upfront setup fees or deposits as specified in your service agreement

5.2 Payment Processing

  • Invoices are issued according to the schedule specified in your service agreement
  • Payment is due within 30 days of invoice date unless otherwise agreed
  • Late payments may incur late fees as specified in your service agreement
  • All fees and payment structures are clearly outlined in your individual service proposal before campaign launch

5.3 Refund Policy

  • Refund policies vary based on your specific service agreement and payment structure
  • For performance-based agreements, refunds are generally not applicable since payment follows results delivery
  • Any applicable refund terms will be clearly specified in your individual service proposal

6. Intellectual Property and Infrastructure Ownership

6.1 Our Property

  • All methodologies, software, systems, AI processes, and proprietary methods used in delivering our services remain our exclusive property
  • Campaign strategies, optimization insights, and proprietary research techniques belong to us
  • You may not reproduce, reverse engineer, or distribute our proprietary methods or AI systems

6.2 Client Infrastructure Ownership

  • You own your infrastructure setup including but not limited to:
    • Email inboxes and accounts we set up for your campaigns
    • Dedicated domains purchased or configured for your campaigns
    • Lead list data and prospect information generated for your business
    • Contact databases and prospect research data collected for your campaigns

6.3 Infrastructure Transfer and Maintenance

  • Domain Transfer: Upon request, we will transfer any domains to your direct ownership and control at no additional cost
  • Data Portability: All lead data, contact lists, and prospect information belongs to you and can be exported at no additional cost
  • Email Inbox Options: For email inboxes set up for your campaigns, you have two options:
    • Continued Access: Pay per-inbox fees to maintain full usage access to your email inboxes (we act as technical vendor)
    • Inbox Cancellation: Cancel the email inboxes completely at no cost
  • Technical Transition: We provide complete data export and technical documentation to support your transition

6.4 Your Business Property

  • You retain full ownership of your business information, branding, marketing materials, and intellectual property
  • You grant us limited license to use your materials solely for campaign execution during our service relationship
  • We may use anonymized, aggregate campaign performance data for service improvement and industry benchmarking

7. Confidentiality

7.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of:

  • Business strategies and proprietary information
  • Contact lists and prospect information
  • Campaign performance data and results
  • Pricing information and service terms

7.2 Data Protection

  • We implement appropriate security measures to protect your data
  • We will not share your specific business information with third parties without consent
  • Campaign insights may be used in aggregate for service improvement

8. Performance and Guarantees

8.1 Conditional Service Guarantees

  • Qualification Required: All performance guarantees are conditional upon successful completion of our business qualification process
  • Individual Agreements: Specific performance commitments are outlined in your individual service proposal only after qualification
  • No Universal Guarantees: We do not make blanket guarantees to all potential clients – each engagement is evaluated individually
  • Qualified Results Definition: “Qualified call” definitions and success metrics are established during the qualification process and specified in your service agreement

8.2 Limitation of Guarantees

  • Results Not Guaranteed to All: We reserve the right to decline service to businesses whose offers are not suitable for our methods
  • Performance Dependent on Qualification: Any performance commitments are explicitly conditional on meeting our qualification criteria
  • No Sales Guarantees: We do not guarantee sales conversions, revenue outcomes, or business results beyond the specific metrics outlined in qualified client agreements
  • Market Factors: Performance may be affected by market conditions, seasonal factors, and economic changes beyond our control
  • Client Factors: Results depend on your sales process, follow-up, and ability to convert qualified opportunities

9. Termination

9.1 Termination by Either Party

  • Either party may terminate services with 30 days written notice
  • You remain responsible for payment of services provided through the notice period
  • We will provide reasonable transition assistance upon termination

9.2 Infrastructure Transition Upon Termination

Upon termination of services, you have the following options:

  • Domain Transfer: We will transfer complete control of any domains to you at no additional cost
  • Data Export: We will provide complete export of all lead data, contact lists, and campaign information at no additional cost
  • Email Inbox Options: For email inboxes, you may choose to:
    • Continued Access: Maintain your email inboxes by paying per-inbox maintenance fees (we act as technical vendor)
    • Inbox Cancellation: Cancel all email inboxes at no cost
  • Technical Documentation: We will provide necessary documentation and transition assistance

9.3 Immediate Termination

We reserve the right to immediately terminate services if:

  • Payment terms are violated
  • You breach confidentiality obligations
  • Your business practices violate applicable laws
  • You misuse or abuse our services or personnel

In cases of immediate termination, infrastructure transition options remain available as outlined in Section 9.2.

10. Limitation of Liability

10.1 Service Limitations

  • Our liability is limited to the amount paid for services in the preceding 12 months
  • We are not liable for indirect, consequential, or punitive damages
  • We do not guarantee specific business outcomes or revenue results beyond those specified in qualified client agreements
  • No Liability for Declined Services: We have no liability for declining to provide services during or after our qualification process

10.2 Force Majeure

We are not liable for service interruptions due to circumstances beyond our reasonable control, including but not limited to:

  • Technical failures of third-party systems
  • Changes in email platform policies
  • Economic conditions affecting target markets

11. Dispute Resolution

11.1 Good Faith Resolution

Any disputes will first be addressed through good faith negotiations between authorized representatives of both parties.

11.2 Arbitration

If disputes cannot be resolved through negotiation, they shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11.3 Governing Law

These Terms are governed by the laws of the State of Wyoming without regard to conflict of law principles.

12. Independent Contractor Relationship

12.1 Relationship

We are an independent contractor and not your employee, partner, or agent. Nothing in this agreement creates an employment relationship, partnership, or joint venture.

12.2 Taxes and Benefits

Each party is responsible for its own taxes, insurance, and benefits. We are not entitled to employee benefits from your organization.

13. General Provisions

13.1 Entire Agreement

These Terms, together with your individual service proposal (if accepted as a qualified client), constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

13.2 Modifications

Changes to these Terms must be made in writing and signed by authorized representatives of both parties.

13.3 Severability

If any provision is found unenforceable, the remainder of the agreement remains in full force and effect.

13.4 Assignment

You may not assign this agreement without our written consent. We may assign our rights and obligations with reasonable notice.

14. Important Disclaimers

14.1 No Guarantee of Acceptance

  • Engaging in discussions with us or providing information during our qualification process does not guarantee that we will accept you as a client
  • We reserve the right to decline service at any stage of the qualification process
  • No service relationship exists until a formal service agreement is executed

14.2 Individual Results Vary

  • All results and performance examples mentioned in our marketing materials represent potential outcomes for qualified clients only
  • Past performance of other clients does not guarantee future results for your business
  • Actual results depend on numerous factors including your offer, market conditions, and sales capabilities

15. Contact Information

For questions regarding these Terms, contact us at:

SolidCube IT LLC
DBA: SolidCube Digital
Email: info@solidcubedigital.com
Website: SolidCubeDigital.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. All guarantees and performance commitments are conditional on successful completion of our qualification process and acceptance as a client.